Testimonials

I am writing to offer feedback about the outstanding service provided by the staff of the Clarkston, Washington branch of Senior Life Resources. My father is 94 years old and we have contracted with the service for 2 years, initially with one staff for a few hours per day and now with 24-hour care. My father is in a unique situation since he chooses and is able to remain in his home. He needs physical assist with all activities of daily living but is mentally very sharp.   This can be a challenge since he is particular and not used to relying on others.

The staff at the office, Bonnie Torres, Tammy Pearce, and Eric Tildon, have worked with me closely to match my father’s needs for care and companionship with appropriate staff. I am impressed with their level of professionalism on two levels: administration and service.

The administration of their services is outstanding.  Because his 24-hour care requires much staff with particular skills, attention to training specific to him and scheduling is required. Orientation and training appear to be excellent because all staff who have come to his home have been on time, responsible for paperwork, experienced in elder care, and interested in meeting a new client. I know this is a result of Bonnie’s very conscientious screening, hiring, and scheduling skills. Paperwork is always timely. A Plan of Care is done and updated as his needs change. They contact me with any staff or scheduling changes and are available to me in the office any time I go in.   Scheduling changes are handled smoothly. When insurance needed more information, they provided it. All staff know my father’s needs and can answer questions that I have. I introduced new record-keeping paperwork that is kept at home to help me manage his care. They have received my suggestions and helped implement them.

Beyond the administrative and clerical aspects of their work, their service to me, clients, and other staff is even more commendable. I am always greeted warmly by name.  When any of them see Dad in other places in town, they greet him by name. They know who my father is and his needs so that any one of the three can answer questions.  Bonnie makes regular visits to his home and develops the Plan of Care with me. Visits are also made to evaluate staff.

They customize the placement of staff by those who have already proven to be a good match. This is a level of service that suggests this work is more than just a job to them. They do extra to provide service to clients and families who typically are experiencing a time of need and stress.   This is never apparent in the way they conduct themselves. I am always surprised to learn of the number of home care workers they supervise because they always make me feel like my requests are their most important task.   This is not taught, it is a service-oriented, caregiving skill. Each of them brings a genuine caring for others’ welfare to their tasks.

My career has been in health care and the delivery of service to special needs children and their families. I understand the challenges of establishing rapport, assisting with problem-solving, hiring, and required paperwork. It is from this vantage that I offer this feedback of your exceptional staff, Bonnie Torres, Tammy Pearce, and Eric Tildon. Please add this to their personnel files.