Location: Richland, WA
Salary Range: $23.02 – $33.50 per hour (DOE)
Position Type: Full-Time, Non-Exempt, Hourly
Position Summary:
Senior Life Resources is seeking a Program Operations Manager for our Meals on Wheels program. This role involves overseeing the operations of 8 senior dining centers, recruiting and supervising staff, and ensuring smooth daily operations. You will play a key role in supporting meal delivery to seniors and maintaining program success.
Essential Functions:
- Lead, mentor, and develop staff across 8 senior dining centers, ensuring team alignment with organizational goals.
- Develop and implement operational strategies to ensure efficient meal delivery services and program sustainability.
- Oversee recruitment, training, and performance management of site staff, focusing on continuous improvement and staff development.
- Drive program growth through strategic community outreach and partnerships, and oversee the successful execution of special projects.
- Monitor and evaluate program performance through data-driven decision-making, ensuring key performance indicators (KPIs) are met.
- Lead cross-functional teams and collaborate with other managers to ensure seamless integration of operations across departments.
- Ensure compliance with all regulatory, safety, and operational standards, particularly in food service delivery.
- Assist in promoting and coordinating special projects such as Farmer’s Market, Holiday Gift Program, emergency meal distribution, Celebrate Your Pet program, volunteer events, etc.
- Perform other duties as assigned.
Skills & Qualifications:
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with an emphasis on data analysis and reporting for strategic planning.
- Proven experience in leadership and team management, with a minimum of 3-5 years in a management role, preferably in nonprofit or community services.
- Bilingual proficiency (English/Spanish) is highly desirable for managing diverse teams and serving a multilingual community.
- Exceptional strategic planning and organizational skills, with experience in program oversight, staff development, and process improvement.
- Strong decision-making and problem-solving abilities, with a history of successfully managing complex, multi-site operations.
- Experience in food service management is highly desirable, ensuring a deep understanding of industryspecific challenges and compliance standards.
- Ability to lead in a fast-paced, dynamic environment, managing shifting priorities and driving continuous improvement.
- Budget management experience, with a proven ability to allocate resources efficiently and meet financial targets.
- Commitment to confidentiality and upholding the highest standards of operational integrity.
Working Conditions:
- Requires physical effort, including prolonged sitting, driving, and standing for long periods.
- Occasional lifting and carrying up to 40 pounds.
- Travel between sites located in Benton and Franklin Counties.
Contingency of Employment:
- Acceptable background check and driving record.
- Valid Washington State Driver’s License and access to a personal vehicle with insurance.
- Ability to obtain a Washington State Food Worker Card.
Benefits:
- Medical, Dental, Vision Insurance
- 401(k) with Company Match
- Paid Vacation, Sick Leave, and Holidays
- Employee Assistance Program (EAP)
- Public Loan Forgiveness Eligible Employer
- Same Day Pay Available with Tap Check Services
How to Apply:
For a detailed job description, please click here. To apply for this position, please apply here. Resumes will not be accepted in lieu of a completed application.
Applications are open until the position is filled, with first consideration given to those received by Thursday, October 24, 2024.
Senior Life Resources is an Equal Opportunity Employer.
