Kristi’s Update
Annual Client Surveys: Bouquets and Brickbats Many years ago, when I was in college, the library had a bulletin board where people could post notes with comments, and I always loved that they titled the comment/complaint board: “Bouquets and Brickbats.” Bouquets were of course the kind and complimentary comments. Brickbats were critical and sometimes insulting […]
